Shipping and Insurance Policy

HOLIDAY SHIPPING

During US holidays there will be delays in shipping orders. All orders received over holiday closures will be shipped out after the store opens. Please call 1-888-FAUX-ART with any questions. 

FREE SHIPPING EXCLUSIONS

Free shipping is Standard ground shipping in the Continental United States. Free shipping excludes drop shipped orders, or freight shipments.

Free Shipping excludes MIDAS Metall®, HV'Art Paint & Lacquer System, Apollo HVLP, and Forged Air Products.

Orders over 25lbs MAY be subject to additional shipping charges.

GENERAL SHIPPING

Orders are generally shipped 1 business day after your order is processed and will normally take an additional 3 - 7 business days to arrive depending on shipping method requested. Please note, we do not ship to P.O. Boxes. 

Orders are processed Mon-Fri during normal business hours only. Any order placed after 1pm on Friday will be processed the following Monday.

If there is an error or delay that is caused by the customer or the shipping carrier then unfortunately we can not be held responsible.

DOMESTIC INSURANCE: All order with UPS have automatic insurance for $200, if further insurance is needed the cost is .89 per $100. Orders over $500 are required to opt for additional insurance at their own cost.

If additional insurance is waived by the customer then any theft, loss or damage during shipping will be the responsibility of the buyer.

INTERNATIONAL SHIPPING

Please note on all international orders that the customer pays any duties or taxes on shipment. International orders will take longer than domestic and we are unable to give an estimate of delivery time.

INTERNATIONAL INSURANCE: All order with UPS have automatic insurance for $200, if further insurance is needed the cost is 1.29 per $100. Orders over $500 are required to opt for additional insurance at their own cost.

If additional insurance is waived by the customer then any theft, loss or damage during shipping will be the responsibility of the buyer.

Thank you for understanding.